4. Delivery of Orders
The options of Guaranteed Slot-based Delivery are subject to the following Terms & Conditions:
- To get your order within the guaranteed delivery time, you need to select the respective slot-based delivery option during checkout.
- In the Slot-based Delivery option, you need to select the deliver date.
- We are constantly working to expand our coverage. Please check availability of guaranteed delivery options for your pin code on the detail page or at check out.
5. Cancellation of Orders
You may cancel any normal order at no charge if a written notice given is at least 24 hours prior to date of delivery. In the event you are unable to provide the requisite notice, there will be cancellation charge for each order cancelled in the sum of $25.00 (incl. of GST).
In the event that you are not present to receive an order at the scheduled delivery date & time slot, there will be a redelivery charge of $8.00 & a disposal fee for the value of all fresh, chilled & frozen products in that order. You are required to provide a redelivery date within 1 day from original date, failing which, Jimpus will proceed to cancel the order and a cancellation charge of $25.00 plus the disposal fee for the value of all fresh, chilled & frozen products in that order. The remaining value of the dry products if any shall be refunded to your Jimpus account or the payment method.
If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
6. Return, Refunds & Exchange
We have a “return and refund policy” which entitles all our customers to return the product at the time of delivery or within two days of delivery if due to some reason they are not satisfied with the quality or freshness of the product or found any defect in the product. We will take the returned product back with us and exchange to a new product in cases required or issue the refund to the customer’s payment method if the refund value is more than $20 or credited to customer’s Jimpus account as reward points if lesser. This can be redeemed in the subsequent shopping bills.
7. Contests, Sweepstakes and Promotions
We issue refunds for product(s) within 7 working days from the date of processing the refund request.
Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are responsible for Content that you post on or through Service, including its legality, reliability, and appropriateness.
By posting Content on or through Service, you represent and warrant that:
- Content is yours (you own it) and/or you have the right to use it and the right to grant us the rights and license as provided in these Terms.
- The posting of your Content on or through Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity. We reserve the right to terminate the account of anyone found to be infringing on a copyright.
You retain any and all of your rights to any Content you submit, post or display on or through Service and you are responsible for protecting those rights. We take no responsibility and assume no liability for Content you or any third-party posts on or through Service. However, by posting Content using Service you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through Service. You agree that this license includes the right for us to make your Content available to other users of Service, who may also use your Content subject to these Terms.
Jimpus Trading Pte. Ltd has the right but not the obligation to monitor and edit all Content provided by users.
In addition, Content found on or through this Service are the property of Jimpus Trading Pte. Ltd or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.
10. Prohibited Uses
You may use Service only for lawful purposes and in accordance with Terms.
You agree not to use Service:
- In any way that violates any applicable national or international law or regulation.
- For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.
- To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter,” “spam,” or any other similar solicitation.
- To impersonate or attempt to impersonate Company, a Company employee, another user, or any other person or entity.
- In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
- To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of Service, or which, as determined by us, may harm or offend Company or users of Service or expose them to liability.
Additionally, you agree not to:
- Use Service in any manner that could disable, overburden, damage, or impair Service or interfere with any other party’s use of Service, including their ability to engage in real time activities through Service.
- Use any robot, spider, or other automatic device, process, or means to access Service for any purpose, including monitoring or copying any of the material on Service.
- Use any manual process to monitor or copy any of the material on Service or for any other unauthorized purpose without our prior written consent.
- Use any device, software, or routine that interferes with the proper working of Service.
- Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.
- Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of Service, the server on which Service is stored, or any server, computer, or database connected to Service.
- Attack Service via a denial-of-service attack or a distributed denial-of-service attack.
- Take any action that may damage or falsify Company rating.
- Otherwise attempt to interfere with the proper working of Service.
11. No Use by Minors
Service is intended only for access and use by adults at least eighteen (18) years old. By accessing or using Service, you warrant and represent that you are at least eighteen (18) years of age and with the full authority, right, and capacity to enter into this agreement and abide by all of the terms and conditions of Terms. If you are not at least eighteen (18) years old, you are prohibited from both the access and usage of Service.
When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on Service.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.